Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 73 477 1088
Neutral (3) 3 29 72
Negative (1 or 2) 2 15 69
Total Reviews 78 521 1229
Avg Rating 4.5 Star Review
4.51
4.5 Star Review
4.55
4.5 Star Review
4.45
Address: 3333 Beverly Road
Hoffman Estates, IL 60179 - US
Website: http://www.sears.com
Business Hours: n/a
Sales Phone: 1-800-349-4358
Service Phone: 1-800-349-4358
Sales Email: n/a
Cust Service Email: n/a

Sears.com

http://www.sears.com

With PriceGrabber Since 07/01/2003


Sort Reviews by: Date Rating
Date Reviewed: 03/17/2012
webyolo from unknown
Member Since:
02/29/2012

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Reviews
Overall good but the shipping info was unclear. Paying extra for two day shipping but estimated arrival date was a week. This was a Sears web site but used a third party. I called them up and they said the shipping duration was correct but the estimated receipt date was not. Overall Rating
5 Star Review
 
Date Reviewed: 03/15/2012
kenknapp from unknown
Member Since:
03/05/2012

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Reviews
My order bounced after I hit "place order." When I used chat to check what happened, I got an endless series of sales pitches. I got so irritated, I "hung up" and placed the order myself (again). Overall Rating
2 Star Review
 
Date Reviewed: 03/05/2012
mpercival from unknown
Member Since:
01/06/2012

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Reviews
I got a really good deal with no shipping charge to my local store. Very pleased. The local store was very helpful in coordinating with my online order, and flexible about pick-up delivery. Please note that this was a ship to store shipping arrangement, so even though it took 13v days to arrive, that was within the timeframe that was given to me to expect. Overall Rating
4 Star Review
 
Date Reviewed: 02/23/2012
queenadedayo from unknown
Member Since:
02/07/2012

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Reviews
It was very easy to find the products I was looking for and also comparable products. Sears marketplace also showed the prices of other merchants in the same view so it was easy to make an educated purchase. Overall Rating
5 Star Review
 
Date Reviewed: 02/20/2012
jwood326 from unknown
Member Since:
02/04/2012

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Reviews
Excellent detail on products and very good prices! Overall Rating
5 Star Review
 
Date Reviewed: 02/17/2012
amy.seales from unknown
Member Since:
02/01/2012

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Reviews
It was easy to place the online order Overall Rating
5 Star Review
 
Date Reviewed: 02/14/2012
bobbig3 from unknown
Member Since:
02/05/2012

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Reviews
I found an item on sale at sears.com, went through the check out, and realized the order summery did not reflect the sale price. I used the review purchase button, with no resolution. I even canceled the purchase to start from the beginning, with the same result. It is only $11.00 difference, however it is the point of truth in advertising. Shame on you Sears. Overall Rating
2 Star Review
 
Date Reviewed: 02/14/2012
ocdolphins1 from unknown
Member Since:
01/29/2012

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Reviews
This was the easiest shopping I have done in a long time. Thank you. Overall Rating
5 Star Review
 
Date Reviewed: 02/13/2012
akplate from unknown
Member Since:
01/28/2012

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Reviews
I am purchasing shocks for my truck, it does not ask for front or rear and hope it is the right item. Overall Rating
3 Star Review
 
Date Reviewed: 02/13/2012
liljojo0908 from unknown
Member Since:
01/28/2012

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Reviews
Easy procedure. Overall Rating
4 Star Review
 
Date Reviewed: 02/12/2012
catsechristvanderpool from unknown
Member Since:
01/27/2012

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Reviews
Order web site very user unfriendly Overall Rating
3 Star Review
 
Date Reviewed: 02/07/2012
westheimerm from unknown
Member Since:
01/22/2012

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Reviews
good so far... Overall Rating
4 Star Review
 
Date Reviewed: 01/31/2012
Animator from unknown
Member Since:
01/15/2012

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Reviews
So far no issues with sears online. Overall Rating
5 Star Review
 
Date Reviewed: 01/31/2012
kimpippin65 from unknown
Member Since:
01/15/2012

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Reviews
The website needs to alert you to out of stock items before it lets you add them to your cart and proceed to check out, only to find out they are neither available for pick up in-store nor available for shipping (I was trying to order separate dinnerware pieces and one of the main pieces of the set I was putting together was not available and I only found out when I was checking out) Overall Rating
4 Star Review
 
Date Reviewed: 01/28/2012
karengrisko from unknown
Member Since:
01/12/2012

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Reviews
tried to order this am, could not have it shipped to a store to avoid charges, closest location is 1&1/2 hr round trip. spoke online w/rep who said cant ship to store to save shipping and didnt know if i ordered it when in store if would ship free. then tried to place order online, would not "continue" called, and was on hold for over 5 minutes to find out website was down. like your store, web ordering took me over 1 hour (kept trying, which means re-typing everything!) Overall Rating
4 Star Review
 
Date Reviewed: 01/26/2012
rgoodin81 from unknown
Member Since:
01/10/2012

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Reviews
I have had an excellent transaction to this point Overall Rating
5 Star Review
 
Date Reviewed: 01/26/2012
Trimm from unknown
Member Since:
01/10/2012

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Reviews
I loved that I found this item, but was disappointed could not find item at sears store, the staff really was not interested in helping, said they did not have, why was it on sears.com if stores don't carry same merchandise? Overall Rating
3 Star Review
 
Date Reviewed: 01/25/2012
giveandgo2000 from unknown
Member Since:
02/10/2007

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Reviews
Fast and efficient checkout! Overall Rating
5 Star Review
 
Date Reviewed: 01/24/2012
wj.langton from unknown
Member Since:
01/08/2012

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Reviews
it was very easy to place the order with sears they even had online customer help to deal with questions Overall Rating
5 Star Review
 
Date Reviewed: 01/24/2012
docrz from unknown
Member Since:
01/08/2012

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Reviews
good overall website Overall Rating
4 Star Review
 
Date Reviewed: 01/24/2012
gauravchadha.11 from unknown
Member Since:
01/08/2012

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Reviews
This is my second order and the first ever order I gave was delivered on time and the goods were in excellent condition and as promised. Great discount and deals are available often Overall Rating
5 Star Review
 
Date Reviewed: 01/24/2012
cktravis from unknown
Member Since:
01/08/2012

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Reviews
This was very easy and efficient . Overall Rating
5 Star Review
 
Date Reviewed: 01/23/2012
hwilliamson from unknown
Member Since:
01/07/2012

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Reviews
I love the way the page was set up. Checkout was quick and easy. Overall Rating
5 Star Review
 
Date Reviewed: 01/22/2012
LindaRothluebber from unknown
Member Since:
01/06/2012

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Reviews
O.K......... Overall Rating
4 Star Review
 
Date Reviewed: 01/22/2012
billycable24 from unknown
Member Since:
01/06/2012

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Reviews
always order from here its easy and fast Overall Rating
5 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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