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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 66 106 872
Neutral (3) 40 85 511
Negative (1 or 2) 121 215 989
Total Reviews 227 406 2372
Avg Rating 3 Star Review
2.73		 2.5 Star Review
2.64		 3 Star Review
2.99
Address: 4840 Eastgate Mall
San Diego, CA 92121 - US
Website: http://ProFlowers.com
Business Hours: 24 hours a day / 7 days a week
Sales Phone: 1-800-PROFLOWERS
Service Phone: 1-800-PROFLOWERS
Sales Email: WeCare@ProFlowers.com
Cust Service Email: WeCare@ProFlowers.com

ProFlowers.com

http://ProFlowers.com

With PriceGrabber Since 10/10/2005


Sort Reviews by: Date Rating
Date Reviewed: 05/20/2012
astridneptune from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		Very disappointed about added fees such as :Standard Delivery, Guranteed Delivery day fees ( double billing), plus cCare & Handling fees? Overall Rating
2 Star Review
 
Date Reviewed: 05/20/2012
fboone from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		They doubled up on shipping costs - handling and shipping costs were more than flowers. Next time I will call a florist direct in the city. Overall Rating
2 Star Review
 
Date Reviewed: 05/20/2012
lsmith from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		It said that I was getting a discount. it gave me two different promotional codes which the website would not take. Overall Rating
3 Star Review
 
Date Reviewed: 05/20/2012
cindy_gabe05 from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		It was easy to order, but there was nowhere to enter "prohugs" for 15% off, or "hurry" from the tv commercials at checkout. Where was this supposed to have been entered? Overall Rating
4 Star Review
 
Date Reviewed: 05/20/2012
katyashley0313 from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		fast and easy! I did start and order and did not notice the extra charge and tried to change it and could not figure out and the site closed. Then I got an e-mail to try again and got 10% off . That was great! Overall Rating
5 Star Review
 
Date Reviewed: 05/20/2012
lsonrise from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		Too a chance that I feel I got taken on shipping and handling charges. The flowers when from what I thought would be a 35$ to a 47$ order. There was also not description on the candy offer either. I will find out from the recipient if she was happy with yours selection. At this point and time would caution others about using your services due to the hidden charges. Overall Rating
2 Star Review
 
Date Reviewed: 05/20/2012
houstonfirefighter8 from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		YOUR CUSTOMER SERVICE WAS GREAT Overall Rating
4 Star Review
 
Date Reviewed: 05/20/2012
Sharmyne.davis from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		The process of doing this on-line wasn't good at all. Soon as you enter your card information your system automaticty process your order on it's on. I didn't have the option to click continue. And also you have hiding fee's. it says your total amount is one thing, then after you process your can it says another outrageous standard fee. You need to give the total amount before the card information is shown, not change after the card is process, then you have no way of changing the amount.....I Will never use these service again....DON'T WANT TO SEE MONTHLY CHARGE ON MY CHECKING ACCT EACH MONTH $12.99 FOR YOUR REBATE PROGRAM. I DIDN'T SIGN UP FOR THAT PROGRAM!!!!!!!!!!! Overall Rating
1 Star Review
 
Date Reviewed: 05/19/2012
joelbrown0623 from PA
Member Since:
05/27/2007

View Member's:
Reviews 		Shipping information was very miss leading. I listen to X96 they always talk about how awesome you guys are. The final charges were way more than I expected. I was right all along to think its a better value to go get stuff like this myself. Will never use again. Overall Rating
1 Star Review
 
Date Reviewed: 05/19/2012
wes.kemp from unknown
Member Since:
05/10/2012

View Member's:
Reviews 		It was very misleading to have to wait for all of the shipping and extra charges until the end of the order. If this is rectified, I will step up and say so but I doubt I will ever use this place again. SHADY!!BUSINESS!!! I sent customer service an email and the response was just an explanation of delivery charges nothing to rectify the situation Overall Rating
2 Star Review
 
Date Reviewed: 05/19/2012
tbarrett740 from unknown
Member Since:
01/14/2008

View Member's:
Reviews 		None of the shipping charges or special handling charges were presented before placing my order. Only after I had actually completed the order were the aforementioned charges displayed, which made it too late to cancel or change my order. Not a company I will deal with in the future. Overall Rating
1 Star Review
 
Date Reviewed: 05/19/2012
cindy.carney from unknown
Member Since:
05/03/2012

View Member's:
Reviews 		I don't understand how you legally can tack on a $2.99 Care and Handling charge. A reasonable consumer expects shipping and handling to be combined in the quote for shipping. You should be upfront that the cost for shipping and handling is $9.99 + $2.99, not that shipping is $9.99 and no mention of handling. Your measly $2.99 sneaky charge has lost you a return customer. Overall Rating
2 Star Review
 
Date Reviewed: 05/19/2012
brandonschmalz from unknown
Member Since:
05/03/2012

View Member's:
Reviews 		Scam artists. Advertise $19.99 then add on more than double in shipping and vase fees. Not happy at all about hidden charges. Probably will never order again from you thieves. Overall Rating
2 Star Review
 
Date Reviewed: 05/19/2012
candye from unknown
Member Since:
05/03/2012

View Member's:
Reviews 		disappointed. I received over 200 advertising cards for me to distribute to my employees along with A $10.00 off coupon. When I checked out and keyed in the gift code it came up invalid. I did it three times and it wasn't accepted. I tried calling the phone number is discounted. This will be the last time I use Pro flowers Overall Rating
4 Star Review
 
Date Reviewed: 05/19/2012
cindorobo from unknown
Member Since:
05/03/2012

View Member's:
Reviews 		The ordering of the flowers was very confusing -- too many codes and different shipping charges. Felt like I got ripped off. You can't review your order till you put in so much info, then you go back and have to start all over -- TERRIBLE RIP OFF! Shame on you PRO FLOWERS Overall Rating
1 Star Review
 
Date Reviewed: 05/19/2012
Arthur.Pittman from unknown
Member Since:
05/03/2012

View Member's:
Reviews 		I think the pricing structure is not good. You pay for shipping and the flowers then you get charged $2.99 for "care and handling" and $2.99 for a card. Very disappointing to see them pricing like a cheap airline with increasing add-ons. Overall Rating
3 Star Review
 
Date Reviewed: 05/19/2012
revelation from unknown
Member Since:
05/03/2012

View Member's:
Reviews 		They really sneak in the shipping, handling, and taxes. You don't see that cost until the very end when you go to checkout. Was an additional $40 and I picked the cheapest of option for both items I purchased so be sure to include the added fees in your budget before you go and do everything. Overall Rating
4 Star Review
 
Date Reviewed: 05/18/2012
swtlou22 from unknown
Member Since:
05/09/2012

View Member's:
Reviews 		ProFlowers is a company I use for conveinence; not because they're better than anyone else. I have used them in the past with good results and poor results. To their credit, when the flowers delivered have been poor, they have replaced promptly at no charge, with good results. My only complaint with this company is their so-called "discount" ploy. Although it seems like a great discount up front, the addional charges that are added on at checkout of: standard delivery, additional delivery charges(plus) because of a certain delivery day, inflated cost of a vase(the nice one) and care and handling(huh?), make the price go to right where it would be without the "discount". There really is no savings using ProFlowers over a local florist, but again, the conveinence is why I use occasionally. That is the accurate "skinny" on this company. Overall Rating
4 Star Review
 
Date Reviewed: 05/18/2012
haynesgroup from unknown
Member Since:
05/09/2012

View Member's:
Reviews 		Shipping and handling were not spelled out, missleading information never got discount. I was supposed to get. probally will not use this merchant again. This is my statement Overall Rating
1 Star Review
 
Date Reviewed: 05/18/2012
aaron-marks from unknown
Member Since:
05/09/2012

View Member's:
Reviews 		They advertized the price to be 29.97 then charged a number of hidden fees such as a 4.99 charge for sending it on time, a 6.99 shipping fee, 2.99 care and handling, and then 3.15 in taxes. First they should not charge an extra fee on top of the shipping fee to send it on time and a care and handling fee is something you shouldn't have to pay and should be included in the advertised price. Additionally, I live in New Hampshire, the tax free state so they should not be adding an additional tax. I ordered two dozen "colored" roses. When they arrived 14 were white, 5 were red and 5 were yellow. In the picture it showed many different colored roses. Very dissatisfied with this merchant. Overall Rating
2 Star Review
 
Date Reviewed: 05/18/2012
lindascoons from unknown
Member Since:
05/02/2012

View Member's:
Reviews 		I was disapointed that when I went on line I was to get a discount and a free vase. When I was ready to check out it said the code of out of date (I was clicking from an advertisement that was on line that day) and showed the vase to be $6.99. Overall Rating
3 Star Review
 
Date Reviewed: 05/18/2012
stretch50mo from unknown
Member Since:
05/02/2012

View Member's:
Reviews 		This was an easy and convenient way to show my Mom some love. Thank you. Overall Rating
5 Star Review
 
Date Reviewed: 05/18/2012
amandarpittman from unknown
Member Since:
05/02/2012

View Member's:
Reviews 		Would have scored higher if they wouldn't have the *Free Shipping* scam pop up all over the place. Very misleading for a lot of people. Beware of things that you don't need to add (Free Shipping). Will not purchase again until the *Free Shipping* scam is gone. Overall Rating
3 Star Review
 
Date Reviewed: 05/17/2012
markee157 from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		The customer always gets screwed in the end no matter how careful they look at each item you never show the final price until you hit the confirm button. Your great price of $29 ended up to be $45 and you had to really pay attention to not be overcharged for what you thought was included in your advertised price of $29. Overall Rating
2 Star Review
 
Date Reviewed: 05/17/2012
t1upp from unknown
Member Since:
05/08/2012

View Member's:
Reviews 		As I placed the order it wasn't clear at all that the delivery would be $19.99 and then another $6.99 for a Saturday delivery. I feel that you took advantage of me and I will never order from your company again. There are to many other alternatives that are less expencive and more informative.. I have used 1-800 Floweres with discounts and no, I repeat no bad history. They will be my go to orders in the future. Overall Rating
2 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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