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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 66 106 872
Neutral (3) 40 85 511
Negative (1 or 2) 121 215 989
Total Reviews 227 406 2372
Avg Rating 3 Star Review
2.73		 2.5 Star Review
2.64		 3 Star Review
2.99
Address: 4840 Eastgate Mall
San Diego, CA 92121 - US
Website: http://ProFlowers.com
Business Hours: 24 hours a day / 7 days a week
Sales Phone: 1-800-PROFLOWERS
Service Phone: 1-800-PROFLOWERS
Sales Email: WeCare@ProFlowers.com
Cust Service Email: WeCare@ProFlowers.com

ProFlowers.com

http://ProFlowers.com

With PriceGrabber Since 10/10/2005


Sort Reviews by: Date Rating
Date Reviewed: 05/23/2012
flyersbrando from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		IIt's a scam! You get flowers for a decent price but they add almost $10 in fees such as shipping and then a handling charge and then tax. So, you get flowers fro $19 but it winds up costing you $31. Overall Rating
2 Star Review
 
Date Reviewed: 05/23/2012
rnan45 from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		You make it very confusing to order. I had an ad that told me that I could get something for $19.99 + shipping and handling. I went on line and found it to be a lot higher. BUT, I could order it and have free shipping. Had to call the 800# three times. Very confusing. Plus the ad showed the flowers in a green vase for this price. NO, the green vase is extra of course. If you have a special offer- please show it as it will be sent. Plus an extra charge for care and handling??? We hope you have care while you are handling our orders. This is added on at the end as a surprise?? I may just stick with FTD. No surprises here. Overall Rating
2 Star Review
 
Date Reviewed: 05/23/2012
arlockamy from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		I was a little shocked to get a flyer in the mail for Roses that were $19.99 (with vase included) only to find that I had to pay for the vase also. By the end of the transaction I paid almost $50.00. Then I was hopeful to recoup the shipping charges, but did not like the terms and service of that provider. Once again I was blind sided and found that information out once I had to place the order. I will keep this order simply because it will be mothers day - but I will not use your company again because of false advertising. You should be up front and let you customer's know beforce you start throwing $19.99 around for a dozen roses. Overall Rating
3 Star Review
 
Date Reviewed: 05/23/2012
dianeabo from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		I get really good discounts on rates emailed to me. I always have used ProFlowers for my occasions and very happy with them, thats why I keep coming back. Overall Rating
5 Star Review
 
Date Reviewed: 05/23/2012
smith6167 from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		Never expected all of those extra charges. Thought I was going to get a lower price. Just not what I expected! Overall Rating
2 Star Review
 
Date Reviewed: 05/23/2012
corycmans from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		I was charged a shipping and handleing fee for two items sent to the same address. While I have not had a poor experience from ProFlowers in the past, I would suggest changing this policy as it will deter my future purchases. Thank you. Overall Rating
4 Star Review
 
Date Reviewed: 05/23/2012
vegasaturne from unknown
Member Since:
05/07/2012

View Member's:
Reviews 		"Vase shipping and it's HANDLING AND CARE "? Really? What a scam....the advertised price is good, but to SLIP in the extra charges on the FINAL PAGE is horrible, sneaky, and just wrong. What a bad business method, and I most likely will NOT use the PRO FLOWERS website ever again. Compensate those of us aware and complaining, and perhaps retain our business. Your practice is just in bad taste. Overall Rating
2 Star Review
 
Date Reviewed: 05/22/2012
mphillips7409 from unknown
Member Since:
05/10/2012

View Member's:
Reviews 		delivery rates were misleading, and they charge you for the free vase. Also charge you for care and handling, which they should do with out charging you. Overall Rating
1 Star Review
 
Date Reviewed: 05/22/2012
gtlimas from unknown
Member Since:
05/09/2012

View Member's:
Reviews 		The flowers are always fresh and last a long time. I have told my friends that this is the best way to order flowers. I am a repeat customer and i am very satisfied with every order i have ever placed!!! Overall Rating
5 Star Review
 
Date Reviewed: 05/22/2012
pvargas from unknown
Member Since:
05/06/2012

View Member's:
Reviews 		I was not happy to find the Gift Card given to me last month had expired. I was given a gift card because the company could not deliver the Easter package when they said they could. It was delivered after Easter. I was not told of an expiration date. I was told to use it on my next purchase. Overall Rating
4 Star Review
 
Date Reviewed: 05/22/2012
ev2alre from unknown
Member Since:
05/06/2012

View Member's:
Reviews 		The website order was flawless. When I had quetions and called the toll free number, the customer service rep was very knowledgable and courteous. Thank you Proflowers. Overall Rating
5 Star Review
 
Date Reviewed: 05/22/2012
jennybrantley from unknown
Member Since:
05/06/2012

View Member's:
Reviews 		I love ProFlowers, they are the only online florist that I use. The flowers always arrive in bud form, so the recipent can watch them bloom and they last much longer. Any time I have had a problem (usually due to the shipping company's driver - box placed upside down, etc) ProFlowers was always quick to resolve it, with no problem. Overall Rating
5 Star Review
 
Date Reviewed: 05/22/2012
Kamckenz from unknown
Member Since:
05/06/2012

View Member's:
Reviews 		Was promised a discount that I didn't get. Very deceptive. Overall Rating
2 Star Review
 
Date Reviewed: 05/22/2012
elsand43 from unknown
Member Since:
05/06/2012

View Member's:
Reviews 		I have always had a great experience ordering from Pro Flowers. I send the flowers to Minnesota to my daughter and her children, they enjoy them for many days and will enjoy the chocolates this year. Overall Rating
5 Star Review
 
Date Reviewed: 05/22/2012
nickeyreddix from unknown
Member Since:
05/06/2012

View Member's:
Reviews 		I wasn't able to get adiscount on two orders as the website stated I would. Nor was I discounted on shipping charges not happy. Overall Rating
3 Star Review
 
Date Reviewed: 05/21/2012
carrie.elias from unknown
Member Since:
05/10/2012

View Member's:
Reviews 		Extra charges added that I specifically did NOT request and checked "no." I will NEVER shop here again and I will tell ALL my friends and everyone I know not to shop here. Will be posting this on LOTS social networking sites. This site SUCKS! Overall Rating
1 Star Review
 
Date Reviewed: 05/21/2012
Carter.cornelius from unknown
Member Since:
05/05/2012

View Member's:
Reviews 		The shipping charges for a free vase are crazy. Free items are subject to handling and shipping charges. Two items have delivery and taxes equal to 1/3 of my order. They got my last order. I will be visiting my local florist no last minute charges with them. If its free then there are no additional handling charges. Goodbye Pro Flowers. Overall Rating
3 Star Review
 
Date Reviewed: 05/21/2012
tyoung1975 from unknown
Member Since:
05/05/2012

View Member's:
Reviews 		I feel that it is miss leading when it says free vase but then says you will be charged by weight of vase .So I bought vase for 4.99 so I would not be charged.I did not see total charge until I clicked yes because it first stated I would be charged only for vase and flowers on shiiping chart it says standard shipping but no price once i confirmed my order is when i seen total charge 40 dollars for an advertised 19.99 flowers not even delivered on mothers day. Overall Rating
3 Star Review
 
Date Reviewed: 05/21/2012
dcgurrrl from unknown
Member Since:
05/05/2012

View Member's:
Reviews 		I bought a Living Social deal and entered my credit card info there when I purchased the deal. Then, to reedeem with YOU, I had to re-enter my cc info -- inconvenient and reduntant. THEN, you made the shipping dates I chose look like there was no shipping charge; whereas other dates had varying shipping charges. Confusing at the least, deceptive at the other end. It's one thing to agree to charges, but another to be surprised at checkout all the way through the order. I only don't have time to cancel and oeorder elsewhere, otherwise, I would have. I hope the flowers are nice. If you don't change the way you present your charges, I won't be shopping with you again. Very, very annoyed. Overall Rating
2 Star Review
 
Date Reviewed: 05/21/2012
justfor_junk from unknown
Member Since:
05/05/2012

View Member's:
Reviews 		I cannot believe that I just paid $27 for shipping and handling on a $20 order for flowers. I guess this is a lesson learned the hard way, but this is one site I will never order from again. Overall Rating
1 Star Review
 
Date Reviewed: 05/21/2012
gragg from unknown
Member Since:
05/05/2012

View Member's:
Reviews 		I had to place this order twice--I entered it on 5t--12 at 11.8PM. It was supposed to have a deal ProKiss...free shipping and vase or some such deal...but the order would not go through. Some error and required to re-enter. I even called the 888 number but no help--as I listen to KCBS they say ebnter code Glass?? I just had a hard time ordering????> Overall Rating
2 Star Review
 
Date Reviewed: 05/20/2012
bioknees3 from unknown
Member Since:
05/11/2012

View Member's:
Reviews 		i THOUGHT I HAD TO PAY $19.99 for special Sat delivery. I didn't notice untill I clicked comfirm order that I also have to pay $14.99 for regular delivery. Thats almost $35 for delivery. I don't think it said as I was ordering, that I had to pay two different delivery charges. I never would have ordered. Overall Rating
3 Star Review
 
Date Reviewed: 05/20/2012
hisham from unknown
Member Since:
05/11/2012

View Member's:
Reviews 		Why was I charged a standard delivery fee and a saturday delivery fee Please contact me at 8163181783 and correct my bill The delivery is scheduled for 5 12 12 Thank You Julia Isham Overall Rating
2 Star Review
 
Date Reviewed: 05/20/2012
klawrence10 from unknown
Member Since:
05/11/2012

View Member's:
Reviews 		The on-line ad was the eye catcher - 15 tulips for $19.99. I thought what a nice last minute idea, in addition to what I already have for her. But then I go to check out, and AFTER the fact I read the total is $57.86!!!!!!! I understand that there's to be a rush delivery fee, but 100%++ higher than the advertised price?? Disgusting. Will NeVeR use this again - tagged for so many extra charges that were hidden. Fraud in my book. Overall Rating
1 Star Review
 
Date Reviewed: 05/20/2012
cathies from unknown
Member Since:
05/04/2012

View Member's:
Reviews 		Your order form showed a charge of 4.99 for standard delivery yet on my charged order the charge was 11.99 for standard.......not too good, why the higher price charge? cathies Overall Rating
2 Star Review
 
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