Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 85 229 6561
Neutral (3) 15 40 883
Negative (1 or 2) 33 89 1291
Total Reviews 133 358 8735
Avg Rating 3.5 Star Review
3.70
4 Star Review
3.70
4 Star Review
4.00
Address:
Website: http://www.dell.com
Business Hours: n/a
Sales Phone: n/a
Service Phone: n/a
Sales Email: n/a
Cust Service Email: n/a

Dell Small Business

http://www.dell.com

With PriceGrabber Since 03/02/2004


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Date Reviewed: 05/25/2012
kmatkinson3 from unknown
Member Since:
05/09/2012

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Reviews
I will not EVER order from Dell again. My order got canceled b/c they needed to verify some info and didn't bother calling or emailing. This was a Mother's Day gift--no gift now. I tried to reinstate the order and instead spent 2 HRS talking to 13 OVERSEAS PEOPLE (3 of which disconnected me) and dialing 15 NUMBERS (one of which was disconnected!). I finally decided that if it was that hard to give a company my money, I wouldn't. I AM GOING ELSEWHERE!!! Overall Rating
1 Star Review
 
Date Reviewed: 05/24/2012
tbk001 from unknown
Member Since:
05/08/2012

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Reviews
Prices on Dell.com are consistently higher than other sites and unless you are careful in examining the prices on other sites you can and will lose approximately 20 to 30 percent in in flated pricing. I order from Dell.com mainly because of the Dell Financing that I have acquired. I would use it much much more if they had some kind of pricing match or guarantee. Overall Rating
4 Star Review
 
Date Reviewed: 05/24/2012
scoob324 from unknown
Member Since:
05/08/2012

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Reviews
very satisfied Overall Rating
5 Star Review
 
Date Reviewed: 05/23/2012
m2rducks2 from unknown
Member Since:
05/12/2012

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Reviews
I would have liked to be able to customize the computer a lot more. If I could Have I would have had a better video card. Everything else was very nice. Overall Rating
5 Star Review
 
Date Reviewed: 05/23/2012
hitbyicecream from unknown
Member Since:
05/07/2012

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Reviews
I have bought Dell from here and had issues brought on by me and customer service and repair has been excellent so i just bought a new pc with the hopes of great service again thank you Overall Rating
4 Star Review
 
Date Reviewed: 05/23/2012
msteats from unknown
Member Since:
05/07/2012

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Reviews
Very easy to customize system and purchase. My only suggestion has to do with items saved to "my wish list". When I later recalled a computer system configuration that was saved to the wish list, the recall did NOT display important configuration details that were NOT optional (memory, hard drive size, specs for the video card). The recalled configuration only contained the list of selected options. TO MAKE SURE of what I was buying, I had to go through the customizing process one more time, which was easy but should have been unnecessary. Overall Rating
5 Star Review
 
Date Reviewed: 05/23/2012
tinatay from unknown
Member Since:
05/07/2012

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Reviews
very easy to order Overall Rating
4 Star Review
 
Date Reviewed: 05/22/2012
parksdr from unknown
Member Since:
08/01/2008

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Reviews
Very intuitive ordering process. Simple, fast, and easy to follow process. I don't shop this site often so it makes it a good experience when the process is simple and easy to follow. Overall Rating
5 Star Review
 
Date Reviewed: 05/21/2012
clioclio from unknown
Member Since:
05/12/2012

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Reviews
The process of ordering a new battery for my laptop is MUCH TOO COMPLICATED. It took too long figuring out each step along the way. Overall Rating
5 Star Review
 
Date Reviewed: 05/19/2012
jandba from unknown
Member Since:
05/03/2012

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Reviews
I have no idea what you have ordered for me since the only info you give me is my order #. Most places give a recap of the order and the costs along with the order number. when and where do I get that info on your site? Overall Rating
2 Star Review
 
Date Reviewed: 05/18/2012
brknrrw from unknown
Member Since:
05/09/2012

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Reviews
took to long of time to process the order. Overall Rating
3 Star Review
 
Date Reviewed: 05/16/2012
bsinkk from WV
Member Since:
11/09/2004

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Reviews
You do NOT have seemless integrtion with Dell Financial Services. Entry on the order screen modified details on the Dell Financial Services account with SHIP TO data. I ended up paying MORE $$ short term due to an inabilitity to get the website to ship to my son and bill ME. I ended up paying MORE $$ long term because I couldn't take advantage of your 12 mo same as cash options. I wasted over an HOUR trying to make it work. Were it not for the fact that you are the only vendor to sell the product my son wanted, I would have gone elsewhere. Overall Rating
2 Star Review
 
Date Reviewed: 05/14/2012
barbara.saunders from unknown
Member Since:
04/28/2012

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Reviews
I love the website and everything went well. Overall Rating
5 Star Review
 
Date Reviewed: 05/14/2012
stuart.macgillivray from unknown
Member Since:
04/28/2012

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Reviews
Military Shipping information IE: Zip codes and Address need to be entered into system validation. Also need to add a help address section for anyone who resides within the military when they want to order items. Overall Rating
4 Star Review
 
Date Reviewed: 05/14/2012
S6HARRISON from unknown
Member Since:
04/28/2012

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Reviews
I HAD TO PLACE THIS ORDER FOR MY EMPLOYER, AVATEC COMPANY. THE COMPANY PRES. TRIED TO PLACE THE ORDER, AND COULD NOT GET THE ONLINE ORDER PLACED. HE GAVE UP. Overall Rating
3 Star Review
 
Date Reviewed: 05/13/2012
david.parnell from unknown
Member Since:
04/27/2012

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Reviews
Actually had to put my purchase in my cart 3 times before it actually locked in! The other times I put it there, it didn't stick and I had to start over with the order. Kept saying "error" for the webpage. Very time consuming in the long run. Overall Rating
4 Star Review
 
Date Reviewed: 05/12/2012
edithtabb from unknown
Member Since:
04/26/2012

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Reviews
I was pleased with placing the order over the internet. Overall Rating
5 Star Review
 
Date Reviewed: 05/12/2012
kathieh3 from unknown
Member Since:
04/26/2012

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Reviews
much to slow, took for EVER to place the order Overall Rating
2 Star Review
 
Date Reviewed: 05/12/2012
ginabrand from unknown
Member Since:
04/26/2012

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Reviews
Dell's website made it very easy for me to decide what I wanted on my laptop. The product details were excellent. Overall Rating
5 Star Review
 
Date Reviewed: 05/10/2012
burrellboykin from unknown
Member Since:
05/01/2012

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Reviews
Called to get help on a problem with an on line purchase. The gentlemen from India was no help at all and when I asked for a supersvisor I was put on hold. Finally the call was dropped after a long wait. First delivery date was extended a few days after the order and when I called to cancel i was told I couldn't as the Item had shipped with yet another delivery date. Overall Rating
1 Star Review
 
Date Reviewed: 05/10/2012
celadon60 from unknown
Member Since:
04/24/2012

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Reviews
excellant worry free experience Overall Rating
5 Star Review
 
Date Reviewed: 05/09/2012
ryeman from unknown
Member Since:
04/30/2012

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Reviews
great site..,I got lost and you helped find me and the order went through await dell no. 3 ..got the machine out of the package pklugged it in and what a pain it has been since I bought it. Virtually no paper work..have to go to the web..will not as it does not service a land line..a lot of things that seem to be permanently on it would be great if I was a teenager..went and tried to transfer programs from my computer a dell inspiron and found that nothing is compatable..so the savings weill be spent on new programs..every piece wants to go to the web..found out I can get to the web thanks to Best Buy and 50 bucks..well next is a return..a lot of scmaltz and no heart..after buying my last two computers from dell..no more and no more recomending scmaltzy microjunk..really happy with this purchase. Overall Rating
3 Star Review
 
Date Reviewed: 05/08/2012
g.howard from unknown
Member Since:
04/29/2012

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Reviews
you have one the sorriest run around web sites i have ever been too. more phone line run around put on hold what idiot decided i need a account to order ink i would like to know thier name. my next purchase will not be a dell. Overall Rating
1 Star Review
 
Date Reviewed: 05/08/2012
MAEDAR001 from unknown
Member Since:
12/01/2009

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Reviews
Verry hard to place an phone order; the automated phone system was not specific enough to answer my questions and kept refering to others. The online chatt was too slow because of my internet hook up. Overall Rating
4 Star Review
 
Date Reviewed: 05/07/2012
mike_moffitt from unknown
Member Since:
04/27/2012

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Reviews
na Overall Rating
5 Star Review
 
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