PriceGrabber User Rating for RitzCamera.com - Compare prices on Digital Cameras and Digital Camera Accesories

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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	114
Neutral (3)	0	0	6
Negative (1 or 2)	0	0	92
Total Reviews	0	0	212
Avg Rating	Not Rated	Not Rated	3.17

Address:	2010 Main St. Suite 550 Irvine, CA 92614 - US
Website:	http://www.ritzcamera.com
Business Hours:	24/7
Sales Phone:	1-877-690-0099
Service Phone:	1-877-690-0099
Sales Email:	custservice@web.ritzcamera.com
Cust Service Email:	custservice@web.ritzcamera.com

RitzCamera.com

http://www.ritzcamera.com

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Date Reviewed: 07/19/2001
AuroraProject from CA Member Since: 07/19/2001 View Member's: Reviews	I ordered a lens for my Nikon SLR. I provided all the information they needed. Two days later I get an email stating that my phone number is not valid and that I should email my correct phone number so they can call and confirm. I sent the same phone number I gave originally-they tell me it's not valid and they will not process my order until I call them-I told them to stuff it and ordered from B&H instead.	Overall Rating

Date Reviewed: 07/25/2001
jbh from CO Member Since: 07/25/2001 View Member's: Reviews	Purchased Nikon 950 late Sunday on website at great price! Received message confirmation call for shipping details next morning. Called back and talked to Steve who offered next day shipping (no increase of price!) because of the ship time lost to varify order. Great service Fed Ex trace info and received next day! Packed very well too.	Overall Rating

Date Reviewed: 08/02/2001
kenama from MA Member Since: 08/02/2001 View Member's: Reviews	I purchased a Minolta Dimage 7 camera from this merchant on July 31st. The sales associate was very helpful and did not try to sell me additional accessories. I received confirmation of both my order and invoicing to my credit card via email. I also received a tracking number to track my order. I chose overnight shipping and am enjoying my purchase today! I was very pleased with the transaction from beginning to end.	Overall Rating

Date Reviewed: 08/04/2001
Impalass from WI Member Since: 08/04/2001 View Member's: Reviews	I ordered an expensive and bulky telescope. I was very impressed by their professionalism and efficiency in confirming my order and calling me to make sure I placed the order and to double check on the ship to address. The unit came as promised and was packed extremely well. I really enjoy the low prices, free shipping, and lack of sales tax. Buy with confidence from Ritz!	Overall Rating

Date Reviewed: 08/09/2001
evansto from OH Member Since: 07/19/2001 View Member's: Reviews	Excellent merchant. I purchased 2 Canon G1's and was unhappy with the build quality on one and they exchanged it with no questions. Fast shipping and good customer service. No worries with this merchant.	Overall Rating

Date Reviewed: 10/03/2001
hoffner5 from unknown Member Since: 10/03/2001 View Member's: Reviews	I was fed up with all the NYC discounters. They either sell gray market items, way over-priced "mandatory" accessories, or charge $30-$65 for shipping. Ritz is a bit more expensive, but you get a 30-day "no questions asked" return policy, all their accessories are competively priced (they have price matching), and there is absolutely no high pressure sales techniques. They have over 1000 retail stores, so you get the benefits of a large company, but with discount pricing.	Overall Rating

Date Reviewed: 12/13/2001
paegeechoy from unknown Member Since: 12/13/2001 View Member's: Reviews	I ordered a Fuji Finepix 6900 at $799. Then I submitted the paper to price match with outpost.com at $699. Few days later I called to check. They said they cannot match that price (it's within the $100 limit obviously). Still I asked how much they can match. They come back and stated they cannot match that price regardless. The guy said the low price guarantee says the "may" match the price. I read out the policy to them but they still will not honor their own policy. They are suck.	Overall Rating

Date Reviewed: 12/15/2001
klsl from CA Member Since: 11/18/2001 View Member's: Reviews	Web-site mentioned will deliver by X'mas if the order is in stock. So, I placed an order for the S110. However, after transaction is done and when I check my order status, it turned out I can only receive it after X'mas. So, I went to their online LIVE help line and cancell the transaction. Overall, good customer service.	Overall Rating

Date Reviewed: 12/18/2001
aazzz from CA Member Since: 12/18/2001 View Member's: Reviews	Ritzcamera has higher prices than others incl larger more estab stores i.e. buy.com or amazon. More importantly, they treat customers w/less respect. To top things off, their low price guarantee is an unqualified joke. Even after showing, a bonafide US warranty, not gray mkt, in-stock item, RC simply decided NOT to honor it anyway! Overall, a higher price, low price scam and customer hassle means I'll be looking elsewhere. Their rtn policy is supposed to be difficult as well... we shall see.	Overall Rating

Date Reviewed: 12/22/2001
stephaniesdad from PA Member Since: 12/22/2001 View Member's: Reviews	I bought a Nikon camera lens from Ritz, having found it listed on a competitor's website for $30 less than Ritz' advertised price. Rather than go through the hassle of the on line ordering and price match process, I called Ritz 800 number and the customer rep I spoke with checked the competitor's website while we were on the phone, and verified their price. He immediately matched it, and I had my lens in hand 3 days later. I couldn't have been more pleased.	Overall Rating

Date Reviewed: 12/26/2001
lionking from CO Member Since: 12/26/2001 View Member's: Reviews	I ordered a coolpix 5000 from this merchant and ordered it overnight. They delivered it promptly as ordered. So I was able to have it for Christmas holiday. The shipping charge it OK for overnight and there was no pressure to sell you anything.	Overall Rating

Date Reviewed: 12/28/2001
ehlguahpoh from NC Member Since: 12/28/2001 View Member's: Reviews	This company does not follow-up well on orders...placed an order on 12/21/01...problems were found with my credit card billing address, but I was never notified of this...6 days later I corrected it, with assurances from company personnel of in-stock items...later to find out about a "delay due to re-stocking"...I will not go back to this store !	Overall Rating

Date Reviewed: 01/24/2002
mmcdonaldok from OK Member Since: 01/24/2002 View Member's: Reviews	After dealing with so many of the rude sales reps from other on-line companies, I was willing to pay the extra money for a little customer service. Great!	Overall Rating

Date Reviewed: 02/01/2002
bill1701 from WI Member Since: 02/01/2002 View Member's: Reviews	Ordered Dimage 7 on 1/22/02. Was told camera was on backorder to to ship in 2 weeks. Shipped 2 days later and arrived soon after. Initial price was high. At my request Ritz checked other internet sellers and reduced price $200. $300 savings from local Milwaukee sellers. No pressure sales and fair priced accessories (batteries and flash card) Confirmed with local Ritz shops they will support product (warrany, service, ...) Could not have been easier. Will buy from Ritz again.	Overall Rating

Date Reviewed: 02/05/2002
mats from unknown Member Since: 02/05/2002 View Member's: Reviews	I ordered a Fuji Finepix 2600 on 1/29/02. I got the order confirmation, with UPS tracking number emailed to me the same day. The package arrived a week later, as expected. Nice and easy, just the way I like Internet shopping to be. I will definately buy from Ritz again.	Overall Rating

Date Reviewed: 02/21/2002
nikjon from NV Member Since: 02/04/2002 View Member's: Reviews	Purchased Nikon accessories for my CP 5000 and they shipped a partial order informing me that the two adapters were back ordered. They did not charge me shipping and the partial order at least got me up and running. They were honest and upfront with my order and pending order. I definately will buy again!	Overall Rating

Date Reviewed: 07/13/2002
willus from unknown Member Since: 07/13/2002 View Member's: Reviews	To be fair, I tried to get a pretty new Fujifilm digital camera model from Ritz, so I patiently waited over a month for them to get it in. But they never did, and their web site order status system was so confusing that I had to call in several times to check my order with a real person. Often that person wasn't very helpful or gave me unreliable information. I finally cancelled the order, ordered the camera from B&H photo video, and got the camera two days later at a better price.	Overall Rating

Date Reviewed: 08/06/2002
MMarsalek from unknown Member Since: 08/06/2002 View Member's: Reviews	The ship date consistently changes and I can get no answer as to why. The lack of attention to detail, the unwillingness to answer question or give valid information is very frustrating. They state all orders are filled in the order received however I have a hard time believing that. I would go elsewhere and purchase the product but no one else has and I am afraid the situation would be the same except I would be starting over.	Overall Rating

Date Reviewed: 08/07/2002
RPHelmle from MI Member Since: 09/22/2001 View Member's: Reviews	I agree with previous negative comments. The ship date posted to the order changes w/o committment and they don't explain why. The people at the call center barely speak understandable english. Escalation is a joke - they just give canned answers. I filed complaint with Better Business Bureau. Questionable business practices and ethics.	Overall Rating

Date Reviewed: 09/28/2002
jprimmer from MA Member Since: 03/19/2002 View Member's: Reviews	Ordered a canon d60, 2 lenses and a battery grip. Constant delays (still have not received the battery grip after 3 months), with the items showing in order status as in stock and reserved and then after a couple of days changed to backordered....would be faster to fly to Hong Kong and buy it!	Overall Rating

Date Reviewed: 11/12/2002
bombaci from CA Member Since: 11/12/2002 View Member's: Reviews	Very weak customer service. I ordered a Sony DSC-P5 on Sunday, Nov 10th. Today, I checked my order status to find that they had canceled my order without notice. I called to find out what had happened. They told me Sony had discontinued the camera. They refused to give me a deal on a DSC-P7 (virtually the same camera as the P5). May the Karma train derail at their station.	Overall Rating

Date Reviewed: 11/14/2002
Desousa69 from MA Member Since: 11/14/2002 View Member's: Reviews	Ordered a Canon a few months ago and Sony DSC three days ago. All order canceled without notifications. Customer service is rude and not responsive. Worst vendors I ever seen.	Overall Rating

Date Reviewed: 12/07/2002
Dalefan from unknown Member Since: 12/07/2002 View Member's: Reviews	Awesome experience! I called to order my Canon G3 and mentioned the lowest price I had found on PriceGrabber ($50 less than their price), and they matched it! Free shipping and no tax are a plus, and they were courteous and not the least bit pushy about additional accessories. My order was placed on a Friday afternoon, shipped Monday, and arrived Tuesday via standard UPS. Very satisfied with Ritz and with my new camera!	Overall Rating

Date Reviewed: 12/10/2002
awiscgal2 from CA Member Since: 12/10/2002	Ordered the Canon D60 in May 2002 when no one had them. Everyone wanted payment in full inorder to order one. Ritz ordered it by taking my credit card info only & then emailed me when it arrived. I was given 24 hrs to cancel, otherwise it was to be charged & shipped. My camera arrived end of July just as they said. B&H wanted full payment in May 2002. 2wks ago, they emailed me saying they now have a few Canon D60's available, if I was still interested. I would use Ritz again!	Overall Rating

Date Reviewed: 12/24/2002
swampy101 from CA Member Since: 12/24/2002 View Member's: Reviews	(Edited December 24th by swampy101) I called them back 4 hours later and the manager put some new guy on the phone to tell me they found one in San Fran and they would get it the day after Xmas. We'll see. Feel like Ghetto Camera, not Ritz Camera.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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