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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	7	7	781
Neutral (3)	0	0	11
Negative (1 or 2)	1	1	72
Total Reviews	8	8	864
Avg Rating	4.12	4.12	4.57

Address:	1325 E. El Segundo Blvd. El Segundo, CA 90245 - US
Website:	http://www.pcrush.com/
Business Hours:	8AM - 6PM PST
Sales Phone:	888-205-7777
Service Phone:	888-205-7777
Sales Email:	sales@pcrush.com
Cust Service Email:	customercare@pcrush.com

pcRUSH.com

http://www.pcrush.com/

With PriceGrabber Since 07/24/2000

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Date Reviewed: 08/16/2001
ml from NJ Member Since: 08/16/2001 View Member's: Reviews	No comment was provided by user	Overall Rating

Date Reviewed: 10/10/2001
virginiaeagle from unknown Member Since: 10/10/2001 View Member's: Reviews	(Edited October 10th by virginiaeagle) Excelent Service...The Sony Camcorder I wanted was in stock and was sent out promptly without any push for extras. It arrived on time in perfect condition and my card was billed correctly. Highly recommended.......	Overall Rating

Date Reviewed: 11/02/2001
chiktek75 from GA Member Since: 10/22/2001 View Member's: Reviews	Great Prices. They even called me about a way I could save money on what I was purchasing, there was a slight delay due to the change, but everything arrived just the way I needed it.	Overall Rating

Date Reviewed: 11/14/2001
ddubler from NY Member Since: 11/14/2001 View Member's: Reviews	I ordered a HP3200 multifunction printer/copier/scanner/fax. Before placing the order I needed to ask a few questions. Customer service was very courteous and professional. The unit arrived in perfect condition. No bait and switch like many other on-line retailers. I will definitely be a repeat customer.	Overall Rating

Date Reviewed: 11/27/2001
moxfulder from VA Member Since: 11/27/2001 View Member's: Reviews	I placed an order on the 8th, was told I would receive in 3-5 business days. Called twice to check on it. I cancelled the order on the 27th when they unapologetically said they couldn't get the product from their vendor.	Overall Rating

Date Reviewed: 12/18/2001
xr628 from AL Member Since: 12/18/2001 View Member's: Reviews	1. Order placed next day delivery afternoon of 12/17. Told to expect delivery 12/19 or 12/20. 2. Called 24h later to check order. Not sent, may not be sent for another 24h. I told the young lady to cancel my order. She started to argue that I should'nt expect it that soon. 3. Evening of 12/18 about 6h after I cancelled, I receive E-mail my order not processed because cc co. would not ship to the alternate address. Not true, I called the cc co. right after placing the order.	Overall Rating

Date Reviewed: 12/19/2001
PAZCO from IL Member Since: 12/19/2001 View Member's: Reviews	The old saying "you get what you pay for" rings true again. Though not the cheapest PCRush proved to be an excellent vendor. I placed my order by phone and was treated very courteously. The dreaded buy accessories or else experience did not materialized as the word accessories was never even mentioned. Though the price was somewhat higher, the shipping was much lower than competitors, the Canon G2 I purchase was a US model in a sealed box with US warranty. Delivery was 3 business days.	Overall Rating

Date Reviewed: 12/20/2001
jojojo from NH Member Since: 12/20/2001 View Member's: Reviews	Ordered a HP Jornada 525 and added $40 for fed-ex shipping as I really needed this in a day or two. They called and left a message the following day to call - no details... Despite their web site, they really don't have any in stock. The salesman talked me into an upgrade (Jornada 547) for $10 more which seemed like a deal. The whole conversation was labored as pcrush didn't want to take the time to look up my order number. In the end they charged $40 more. Still waiting to recieve it.	Overall Rating

Date Reviewed: 12/20/2001
mstarks from NY Member Since: 08/11/2000 View Member's: Reviews	(Edited January 11th by mstarks) Three e-mails were never responded to. Two would have made them money, so it's too bad for them. They did, however, promptly charge me the 20% restocking fee which amounted to almost $100.	Overall Rating

Date Reviewed: 12/26/2001
TMartin500 from SC Member Since: 12/26/2001 View Member's: Reviews	I was very satisfied. No high pressure sales for accessories. The Olympus c-700 was shipped the next day. The camera was in perfect condition when received.	Overall Rating

Date Reviewed: 12/31/2001
kkmorey from IL Member Since: 12/31/2001 View Member's: Reviews	This was the worst online buying experience I've had. First, their phone setup made it very difficult to get to speak to a human being. Second, I was offended by "bait and switch" tactics when trying to purchase a new Panasonic phone. Third, I was told a new phone would ship on a certain day, but when I called to check status several days later, I was told the phone was not in stock and would not be shipped at all. Lucky I called, I guess. Buyer beware.	Overall Rating

Date Reviewed: 01/04/2002
rondalynn from AZ Member Since: 01/04/2002 View Member's: Reviews	Found a great price on an HP laserjet 3200se all in one. It was shipped promptly. I would use PCRush again	Overall Rating

Date Reviewed: 01/15/2002
spankau from CO Member Since: 01/15/2002 View Member's: Reviews	PcRush has indicated for several days that my order of an HP printer is in a "Pending Payment" state. Considering I paid by credit card, I find that hard to believe. Obviously, the site lies about products being in stock. The company has failed to respond to my inquiries. When I tried to cancel the order, the script processing the cancellation simply dumped my request into the bit bucket. I am still trying to cancel my order. Do not buy from this company!	Overall Rating

Date Reviewed: 01/24/2002
aaron1000 from CA Member Since: 01/24/2002 View Member's: Reviews	Absolutely unbelieveable. Our server was hacked and was under continuous attack. We hired a group of consultants to setup a firewall. They recommended a Cisco firewall which we could not find anywhere immediately. They recemmended that we call PCrush which we did. Altough they did not have it in stock, they promised next day delivery which I first did not believe. Their price was about $300 less than the lowest I had found with a long delivery time. I had the firewall at 8.00AM next day.	Overall Rating

Date Reviewed: 01/25/2002
tfchan from MO Member Since: 01/23/2002 View Member's: Reviews	I have been trying to get a Sony Clie N760C PDA. The first two times I ordered from somewhere else and both companies charged my credit card and THEN told me that the item was actually out of stock. For the third time I ordered from this company because 1. the price is good, and it has low s&h, and 2. they claim they don't charge until they ship. I am happy to see that the UPS tracking no is available in less than 24hrs. I may buy from them again.	Overall Rating

Date Reviewed: 02/22/2002
ronweiss from unknown Member Since: 02/22/2002 View Member's: Reviews	Best price, best shipping prices and my printer was delivered in 2 days (I paid for standard ground) in perfect condition. I would most definitely use them again and would highly recommend them to anyone consudering a purchase.	Overall Rating

Date Reviewed: 03/01/2002
bostian from WA Member Since: 03/01/2002 View Member's: Reviews	Painfree web experience, They had the camera I wanted at price I wanted (Olympia E-100RS) Ordered on Tues, shipped 2 day air, arrived Thurs AM, proper US model, all parts intact	Overall Rating

Date Reviewed: 03/04/2002
oldfart from WA Member Since: 03/04/2002 View Member's: Reviews	March 4th 2002 I just checked price this morning on a Sony DVD burner and pcRush had the lowest price and and called the number for pcRush.com and was trying to order a sony dvdr and they would not honor the price shown here on tom's hardware guess they are independently rich and do not need my money...	Overall Rating

Date Reviewed: 03/21/2002
country48 from KS Member Since: 03/21/2002 View Member's: Reviews	Very easy transaction. Everything handled online. No problem, recieved exact product I ordered in 5 days.(Olympus 3000Z) Even have a tracking page so you can check on your order anytime. Would go back.	Overall Rating

Date Reviewed: 03/22/2002
idsiorlando from FL Member Since: 03/22/2002 View Member's: Reviews	Terrible operation. Advertised prices not true. Actual shipping costs 20 to 25 dollars higher. Reps answering phone uninformed and rude. Don't use these guys. Too many other good ones out there.	Overall Rating

Date Reviewed: 03/27/2002
sandiesq from NY Member Since: 03/27/2002 View Member's: Reviews	I ordered a laser jet printer which it said was in stock. They charged my card. When I called to find out the status of shipping they then informed me that it was out of stock and offered me a cheaper model. Their telephone support was curt. I would not order from them. Bait and switch.	Overall Rating

Date Reviewed: 03/29/2002
ludovici from CA Member Since: 03/29/2002 View Member's: Reviews	Best price and very quick shipment. Customer service responded BY PHONE to answer a question. Very rare personal service.	Overall Rating

Date Reviewed: 04/09/2002
billinaz from AZ Member Since: 04/09/2002 View Member's: Reviews	(Edited April 28th by billinaz) I ordered a Sony TRV-608 HI-8 camcorder on the website said it was in stock, it was not. I got a TRV608 box SEALED BY PCRUSH. The manual and cables were for a TRV608. The camera packed inside was a TRV37 (A discontinued model that is regular 8!). It was used!! The tripod screwhole showed signs of use and the bottom was scratched with the stickers peeling off as a result of wear from a tripod. Then they were SLOW to credit my card.	Overall Rating

Date Reviewed: 04/16/2002
mike_mca from CO Member Since: 04/16/2002 View Member's: Reviews	I tried to order the Canon G2 on a Sunday, received confirmation they'd received the order. When I checked their site Monday, the G2 was out of stock (link in PriceGrabber still indicated in-stock). Sent email requesting additional info or cancel order. Never heard from them. Only good thing is they never charged my credit card. Buyer Beware!	Overall Rating

Date Reviewed: 04/26/2002
sathiel from TX Member Since: 04/26/2002 View Member's: Reviews	(Edited April 26th by sathiel) pcrush.com is reputable retailer that strives to make its customers happy. shipping is prompt and their customer service is very responsive and friendly.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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