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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 0 0 40
Neutral (3) 0 0 2
Negative (1 or 2) 1 3 37
Total Reviews 1 3 79
Avg Rating 1 Star Review
1.00
1 Star Review
1.00
3 Star Review
2.96
Address:
, NY - US
Website: http://www.americanhomeplus.com
Business Hours: M-F: 9AM - 6PM
Sales Phone: 877-510-0101
Service Phone: 877-510-0101
Sales Email: info@americanhomeplus.com
Cust Service Email: info@americanhomeplus.com

AmericanHomePlus

http://www.americanhomeplus.com


Sort Reviews by: Date Rating
Date Reviewed: 07/23/2010
chris.abc from unknown
Member Since:
07/23/2010

View Member's:
Reviews
Easy to find items and check is great especially the second time Overall Rating
5 Star Review
 
Date Reviewed: 07/13/2010
spryor from unknown
Member Since:
06/27/2010

View Member's:
Reviews
Pricing very competitive. Just placed order and hope to receive prompt delivery Overall Rating
5 Star Review
 
Date Reviewed: 07/08/2010
fedrog from CA
Member Since:
07/08/2010

View Member's:
Reviews
My cc was charged immediately for an item that turned out to be out of stock. I was not told it was out of stock, or made aware of my order status, until 6 days later when I asked for it over e-mail. I asked for my money back and was told to allow up to a week to see it posted. Ten days later, a status inquiry over e-mail went unanswered, so I called and was told it could be up to two weeks. I asked to speak to a manager, or billing, or owner, just to find out why it took so long to get my money back, but was told they couldn't be reached. 17 days after paying for the item, I don't have the item or the refund. Overall Rating
1 Star Review
 
Date Reviewed: 06/13/2010
jeffbeno from MI
Member Since:
04/14/2010

View Member's:
Reviews
Even though AmericanHomePlus charged my credit card as soon as I ordered my item, the item did not ship for six weeks, and no explanation was given on the site or via email for the delay. In fact, four weeks after I ordered the item, I had to initiate contact with them to find out why they hadn't acted on my order. The item was fine, but they are clearly below average on doing business on the internet. I haven't had to use any post-delivery customer service, so I consider myself lucky given their pre-delivery customer service. The site is below average in terms of order status. Selection is a bit below average. Only positive is the price. I would NOT recommend this merchant to a friend. Overall Rating
2 Star Review
 
Date Reviewed: 06/11/2010
khoihuynh from FL
Member Since:
06/11/2010

View Member's:
Reviews
(Edited June 11th by khoihuynh)  Satisfactory, my only grip is it took a month for my fan to come in. Overall Rating
4 Star Review
 
Date Reviewed: 05/28/2010
justabonehead from FL
Member Since:
05/28/2010

View Member's:
Reviews
Web page for item made it look like more was included than actually was. No "must be purchase seperately" or "not included" disclaimers. References to non included items in produc overview and product details sections as well as in pictures. Order confirmation that indicated "Please Note: Some items have not been shipped yet. You will receive this information in a separate email" when in fact there was only one item being shipped. Rude customer service that didn't respond to emails or left you on hold for long periods of time. Didn't try at all to work out a resolution, but said I could return for 40% re-stocking fee (over $260) or exchange for a different item paying in full (over $700) while waiting weeks to receive a partial refund on the orginal order. Why would anyone give them more money when they so abused the original order? Buyer beware! Overall Rating
1 Star Review
 
Date Reviewed: 05/26/2010
adanker from CA
Member Since:
09/10/2005

View Member's:
Reviews
This company has great prices. They also waived their re-stocking fee when I needed to cancel a portion of my order to upgrade to different fixtures. Overall Rating
4 Star Review
 
Date Reviewed: 05/19/2010
jpwalkerosa from unknown
Member Since:
05/19/2010

View Member's:
Reviews
website fairly easy to negotiate Overall Rating
4 Star Review
 
Date Reviewed: 05/05/2010
rippedoff510 from AL
Member Since:
05/05/2010

View Member's:
Reviews
Placed order for item listed as in-stock. Credit card was charged immediately, but now when I called to find out why it had not shipped I am told the item is on backorder. I ask for a credit and to cancel the order, but was given a run-around about them having to "escillate the issue first". Now working with my credit card company to get the charges removed from my bill. Would never recommend this place to anyone!!! Overall Rating
1 Star Review
 
Date Reviewed: 04/17/2010
homedetective from unknown
Member Since:
04/01/2010

View Member's:
Reviews
The shopping cart and ordering process went very smoothly. It was easy to edit addresses during checkout. Overall Rating
5 Star Review
 
Date Reviewed: 04/13/2010
namooadare from GA
Member Since:
04/13/2010

View Member's:
Reviews
Thier prices are very reasonable and they have agents working till 10pm which is a plus! Overall Rating
4 Star Review
 
Date Reviewed: 04/07/2010
mcgkerry from unknown
Member Since:
04/07/2010

View Member's:
Reviews
They had the lowest price, bing cash back and discount codes Overall Rating
5 Star Review
 
Date Reviewed: 03/28/2010
drdgator from FL
Member Since:
09/21/2005

View Member's:
Reviews
would recommend to friend Overall Rating
5 Star Review
 
Date Reviewed: 03/25/2010
sinner1900 from unknown
Member Since:
09/21/2009

View Member's:
Reviews
The order pictured a pull & backplate.However, only the pull came. The company did not respond to my email re this issue & their phone rang & just discoconnected on the 2 occasions I tried to call. Had to order the backplate elsewhere. Overall Rating
2 Star Review
 
Date Reviewed: 03/19/2010
jedend2 from MD
Member Since:
03/19/2010

View Member's:
Reviews
I would never order from this company again -- in fact, I have just ordered a similar item locally. The original item, which was promised within a few weeks, was "placed under a pile of papers at the distributor" and was longer available. I had to telephone them to learn this. Then the customer service person promised she would see if the item could be shipped directly from another distributor. Again I was not notified of what was happening. Fed Ex called to deliver the item, but I was never notified that the item had shipped. BEWARE of this company. They promise but cannot deliver. Overall Rating
1 Star Review
 
Date Reviewed: 03/14/2010
mlm110704 from unknown
Member Since:
12/19/2007

View Member's:
Reviews
This time the items seemed to take a while to be delivered with very little contact from the time items were ordered to the time they were shipped. When I called to find out, I got great service. I have ordered from this vendor in the past. Two items were damaged and they immediately took steps to order me new items. Overall a great experience and I will order from them again. Overall Rating
4 Star Review
 
Date Reviewed: 03/13/2010
tesatutro@msn.com from unknown
Member Since:
08/11/2009

View Member's:
Reviews
goodsssssssssssssssssssssssssssssssssssssssss Overall Rating
4 Star Review
 
Date Reviewed: 03/06/2010
mdjohns from unknown
Member Since:
01/18/2003

View Member's:
Reviews
Placed an order for a bath light, it's been over 5 weeks and I have not been given any updates. I called to cancel my order two separate times and was given the run-around. Now I have a case open with AMEX to get my money back. Overall Rating
1 Star Review
 
Date Reviewed: 03/02/2010
rrearick from unknown
Member Since:
02/14/2010

View Member's:
Reviews
good but would prefer more navigation choices Overall Rating
4 Star Review
 
Date Reviewed: 02/24/2010
daddyswete02 from unknown
Member Since:
02/15/2010

View Member's:
Reviews
The process of getting the right cabinet pulls for the different rooms was made very easy and fast with your web site we will only shop this way from now on. Overall Rating
5 Star Review
 
Date Reviewed: 01/29/2010
ebhenry0267 from unknown
Member Since:
01/13/2010

View Member's:
Reviews
I will better be able to comment after receiveing the item I ordered. Overall Rating
3 Star Review
 
Date Reviewed: 12/26/2009
jayjoejr from unknown
Member Since:
12/10/2009

View Member's:
Reviews
Plenty of hard to find items. Overall Rating
5 Star Review
 
Date Reviewed: 12/10/2009
portl from unknown
Member Since:
11/24/2009

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Reviews
So far so good. I had one issue and followed up by a call and was immediately helped by a nice person. Overall Rating
5 Star Review
 
Date Reviewed: 11/15/2009
larryheine from VA
Member Since:
11/25/2003

View Member's:
Reviews
No shipping options, can't change e-mail address, can't copy billing address to shipping address Overall Rating
2 Star Review
 
Date Reviewed: 10/21/2009
kikofranco_ from unknown
Member Since:
09/24/2009

View Member's:
Reviews
We'll see what happens.... Overall Rating
1 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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