Merchant Ratings
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 Not Rated
 2.5 Star Review
2.33
Address: 9180 LeSaint Drive
Fairfield, OH 45014 - US
Website: http://www.hammacher.com
Business Hours: 800 number available 24 hours a day/ 7 days a week.
Sales Phone: 800-321-1484
Service Phone: 800-321-1484
Sales Email: n/a
Cust Service Email: customerservice@hammacher.com

Hammacher Schlemmer

http://www.hammacher.com

With PriceGrabber Since 10/03/2003


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Date Reviewed: 12/23/2008
tmaria from WA
Member Since:
12/23/2008

View Member's:
Reviews 		Placed an order for Christmas gifts on the 13th. Got the order on the 22nd (not nearly as fast as I paid for) and the order was short one item. Called to see where it was (Christmas gift for nephew) and was told it's not in stock and I won't get it. I asked why I was not informed a week ago via email that the item was out of stock (although it did not reflect that online) and I did not get an answer from Kim Sills, the uncaring customer service representative, who claims to be the supervisor of the department. I requested to file a formal complaint and was told it would go to the Care Center manager, Rhonda Blevins at 513 860 4570 ext 2453 and that I can call and make sure it arrived. The customer service sucks and they could give a crap about my nephew not getting a gift this year. They didn't even bother to extend an offer of another item. In addition, when I asked for a refund and confirmation - they could not give me one. Overall Rating
1 Star Review
 
Date Reviewed: 02/11/2007
oscartrevinocasas from TX
Member Since:
02/11/2007

View Member's:
Reviews 		Ordered the "The One-Touch Any-Media iPod Uploader", it was $159.95 at the time of purchase, received a confirmation email but it was never shipped. No email answer, I wrote several times. Had to call and they told me they cancelled the order, no reason gave. Check again and now the item is $200.00, Is this the reason they cancelled my order??? Overall Rating
1 Star Review
 
Date Reviewed: 08/11/2006
yanglerian from WA
Member Since:
11/03/2005

View Member's:
Reviews 		First class transaction. Fast delivery, great communication and product arrived in excellent shape. I would definitely recommend this vendor to anyone, if the price is right. ;) Overall Rating
5 Star Review
 
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